ORDER WITH CONFIDENCE
HOW TO ORDER
- Simply insert the quantity of any item you wish to order
in the
and click
.
That will transport you and your desired item
to the shopping cart where you can see and/or adjust the items you
have selected for purchase.
(IF your shopping cart comes back "EMPTY", it is usually an indication that you have not used the
button to add your choices to the cart.)
- Once at the secure cart, you can preview your order as it
accumulates (including normal ground shipping charges to lower 48 US) and then return to the page you were
shopping.
- When you are satisfied with your purchases and wish to have the order
processed, proceed to checkout.
-
COOKIES
You don't want another shopper putting items into your shopping basket.
Our cookies are tiny "byte-sized" computer morsels that get sent to
your computer from our computer so that our cart can identify your
personal shopping basket by number.
That way, your product choices go into your cart and other
shopper's choices go into their own buggies.
Your web browser automatically deletes our "cookies" after a few hours
so that they don't take up unnecessary space.
If you are shopping at ChildrensToyBox with your cookies "disabled" your
shopping basket may not work effectively. If that happens either
re-enable your cookies in your browser options or call our order
desk at 1-512-691-9401.
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SECURITY
Easy & Secure Ordering. Our Shopping Cart is encrypted with 128 bit encryption
and secured by one of the most trusted names in web transactions. To make your browsing super fast, you will see
the locked padlock only when necessary - when you reach the section of the order where you are asked to input your personal information.
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HOW TO PAY FOR DOMESTIC ORDERS
CHARGE:
For most orders, we accept Visa, MasterCard, Discover, and
American Express.
CHECKS: Childrens Toy Box accepts
personal checks, money orders, cashier's checks, business checks,
government or institutionial-issued checks for the EXACT amountof the
purchase including any shipping and handling charges.
We reserve the right to hold your order until check clearance
is guaranteed. Bank cashier's checks, money orders, or wire transfers
will assure your order of quick shipping.
Make checks out to and send checks to:
Data Web
11600 Manchaca Rd.
Austin, Texas 78748
COD: Unfortunately, at this time
we cannot ship to you "Cash on Delivery",
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HANDLING/SERVICE CHARGES
Although we must always charge shipping (above),
there are NO extra service charges on orders
over $25.00 shipped throughout the US or US territories
by our usual means of shipping.
-
Orders under $25.00 incur a $3.00 service charge.
We would love for you to order anything you like. Even the smallest orders
are important to us. However, because our prices are discounted, and in order
to keep our prices to you at the lowest possible level, we must charge
a $3.00 service fee on orders under $25.00.
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PRICE CHANGES
Because we deal with literally hundreds of suppliers and manufacturers and
suppliers' prices change, our prices are in constant flux. Prices in our
catalogue are kept current on a daily basis and are rarely different than
the catalog shows. However, we are not responsible for typographical errors,
and prices and availability are subject to change without notice.
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BACKORDERS AND DISCONTINUED
From time to time (and much to our dismay),
shortages and out of stocks will occur.
Items may be backordered for three reasons:
-
There is more demand for the item than we originally anticipated, and
our suppliers have to re-supply us with the additional inventory.
-
The manufacturer has failed to ship to us in a timely
manner due to a shortage of parts, materials, etc.
- Transportation strikes, natural disasters, etc.
When we experience an out of stock situation,
your entire order will be shipped at one time if
the out of stock item arrives within 5 working days of the
date of your order.
If we don't anticipate being able to restock
quickly enough to meet the 5-working day limit,
your order will be shipped minus the out of stock item.
At that time, out-of-stock items priced over $15.00 will be
treated as a backorder unless the customer requests that we not
ship backorders.
Out-of-stock items priced under $15.00 will be
deleted from the order, and you will be asked to re-order at another time.
For standard-sized backordered items, freight will be calculated
on the entire order, charged on the first part, and the backordered
items will be sent as quickly as possible with no additional
freight charges. Oversized-backordered items (those marked
with *'s or ++) will be charged the actual freight when they are shipped.
If we don't anticipate re-stock of an item
in a reasonable amount of time,
your order will be shipped minus the out of stock item, and you will be asked to
re-order at another time.
Discontinued items will, of course, not be shipped.
You will receive a notice in the first package indicating the dispensation of
any items not shipped.
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SIZES
No two individuals are alike. We will print the most accurate details
possible of item sizes and recommendations for fit if we know them.
However, all sizes are approximate, and we can NOT guarantee
items as far as the fit for your individual pet.
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TAX
Retail tax is charged only to shipments shipped to or ordered by persons
living in Texas. Even Texas residents can save on taxes!
Our tax rate is 6.25%!
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SPECIAL ORDERS?
Some items are available but not stocked by our warehouses. They can
be ordered from the manufacturers and shipped either through our warehouse
or direct from the manufacturers to you. These items take a little more
time to coordinate and ship, may incur an extra handling charge,
and are non-returnable items. If you have ascertained the availability
of the item by search through our e-mail search department, you may order it
by telephone or direct e-mail order.
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SHIPPING CHARGES
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OUR NO-HASSLES PROMISE TO YOU
We want you to try anything in this catalogue risk-free.
You'll usually find our product descriptions more complete than other pet
supply catalogues. We feel that the more you know about a product, the more
likely you are to like it when it arrives.
That's important to us because when you do receive a product from us,
you have 30 days from the date of the invoice to decide if
-
it is what you expected
-
it fits your needs
-
If, upon viewing an item, you're not delighted with any merchandise you buy from us,
just return it to us.* No explanation of why you are
returning it is necessary, but we'd like to know if it will help us
solve an inadequacy on our part.
Also tell us what instructions you have concerning replacement, substitution,
or refund.
Send it prepaid, insured, in new,
unused condition with its
original parts, instructions, packaging, and your invoice (or a copy)
within 30 days of the date on the original invoice.
* Exceptions are few and most of them are common sense.
(ie: "We can't take back a half eaten hamburger or a crashed vehicle") We do
not take back special orders, videos and books.
Additionally, !!ANY REMOTE CONTROL ITEM THAT HAS BEEN
OPENED (WHETHER OR NOT A FLIGHT OR OPERATION HAS BEEN ATTEMPTED)
CANNOT BE RETURNED!!
(If you are a beginner, get help from a local flyer. NO Remote control model aircraft, cars or boats from any manufacturer will survive a severe crash)
SCOOTERS and REMOTE CONTROL PRODUCTS
If you just don't like it, you can return it subject to the same terms
as any other item on the site. However, if you have a defective or
damaged item, scooter and remote control product warranties are handled
by the original manufacturer from the very beginning. If you don't have
paperwork or information about how to reach the manufacturer, we will help
you contact them.
Items that do not meet the above few conditions will be subject to a
restocking fee or, at the Company's option, returned to the customer
without a refund. Shipping costs on any package returned to you will
be charged to your account.
Click Here to download a Return Authorization Form
We are not responsible for damage which occurs in transit by return nor do
we accept COD returns.
Send Returns and Exchanges to:
Childrens Toy Box.com
c/o Data Web
202 Walton Way Suite 192 #228
Cedar Park, Texas 78613
When we receive your return, we'll
exchange it or refund the purchase price (less shipping and handling),
whichever you prefer.
(Please allow 10-21 days for credit issue)
NON-RETURNABLE ITEMS
Childrens Toy Box is always concerned
about your satisfaction. However, we regret that vaccines, prescription items,
personalized items, books and videos, and special order items
cannot be returned to us unless there is a defect
in workmanship in which case we will replace with an identical product.
Also see information about remote control products and scooters above.
SHIPPING REFUSALS
Childrens Toy Box strives to give you the best service
available anywhere. An order placed and shipped from our
warehouse at your request is considered your responsibility as soon
as it leaves our warehouse. Should you decide that you wish to
refuse receipt of an item legitimately ordered from us (which has
already been processed and handled through our order and shipping department)
credit will be issued for the item, minus shipping charges and minus
a 20% restocking fee.
If you wish to cancel an order after we have shipped and
before you have received it, please call our service desk to
request an authorization to refuse receipt (to avoid
the 20% restocking fee). Call 1-512-691-9401
MANUFACTURER'S WARRANTIES
We carry the best products, and our customers experience very few problems.
However, should you experience a problem with any item during its manufacturer's
warranty period, you can turn to the manufacturers
with confidence. We'll gladly help you get in touch with them directly
to save you both time and expense.
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DEFECTIVE MERCHANDISE
We purchase from the most reputable manufacturers, and there is rarely an
issue with defective products. However, factories make the occassional
mistake.
If an item doesn't work properly, please call the manufacturer (listed
in the product literature) or e-mail our customer service
department to report the problem immediately.
In most cases (because we're not experts at diagnosing problems),
we will put you into direct touch with the manufacturer.
In all cases, save all of the packaging and packing materials
(1 business day)of receipt. 1-512-691-9401.
Defective items will be replaced with the identical item or handled by the
manufacturer directly.
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SHOULD A MISTAKE OCCUR
We make every attempt to avoid errors in the processing
of your order, but sometimes mistakes happen. When one does occur, please allow us
to correct it.
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ITEMS DAMAGED IN SHIPPING
We ship by the most efficient means possible. However, damage occasionally
occurs.
If a package appears to have obvious damage on the outside which
may affect the product inside, please refuse shipment at your door
or ask the carrier to note the damage on his shipping manifest and
call our customer service department within 24 hours to report any
damage sustained.
This procedure is particularly
important for large items shipped by motor freight carriers.
The customer must inspect the delivered item for damage (both
external and not visible from the outside) upon receipt of the
merchandise. That requires removing any shrink wrapping, cardboard
or other packing materials so that all aspects can be inspected.
Any damage should be noted on the carrier's acceptance report,
and such damage reported to ChildrensToyBox.com within 24 hours of
delivery.
Once the product is accepted by the Customer without notation of
damage, damage incurred becomes the responsibility of the Customer,
and (while ChildrensToyBox.com will help with any latent damage claim)
ChildrensToyBox is not liable for damage incurred subsequent to receipt
and acceptance of the product.
In all cases of damage, save all of the packaging and
packing materials and call our customer service department
within 24 hours (1 business day) of receipt. 1-512-691-9401.
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HOW WE DELIVER ORDERS WITHIN CONTINENTAL U.S.
We routinely ship Domestic (continental US)
orders by UPS, Fed Ex, or USPS ground transportation.
UPS and Fed Ex will not deliver to a post office box. For this reason,
please provide us with a physical
address for delivery rather than a Post Office Box.
(See below if you need to ship to PO Box address)
Additionally, some oversize or inordinately heavy items may be shipped by
Motor Freight or
Regular Post. In that case, we will need your exact address to estimate
charges.
Customers who request US Postal delivery or who give us only a
Postal address to which to deliver will be delivered by USPS
and are charged according to the policies for postal orders below.
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FREIGHT CHARGES FOR ORDERS WITHIN CONTINENTAL U.S.
Childrens Toy Box ships for as low as $7.95.
Domestic ground shipping charges on most orders
are inexpensive and easy to calculate before you finalize your order.
In some places in our catalog, items are listed in case
quantities. For those items, orders of multiple single packs will be billed
at multiple pack rates where the number of individual items equals the
multiple pack.
Because we have not anticipated all possible large volume or extra heavy
purchases to single individuals, heavy or large volume orders may incur extra shipping above that
calculated by the order cart. We will not, however, ship such an order with
its added shipping charges without first contacting the customer to get
approval of the changes.
The table below shows you charges according to the
value of your purchase and whether you have ordered any
Oversized
items.(Items marked with * or ~ or ++).
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OVERSIZED ITEMS
An oversized item is one whose weight may be under 30 Lb. but whose physical
dimensions and bulky appearance take up extra room in the cargo area of
the shipper's transport vehicles. These items are charged for 30 Lb
of weight even though they do not weigh 30 Lb.
A double oversized item is one whose weight is over 30 Lbs and
under 70 Lb. but whose physical
dimensions and bulky appearance take up extra room in the cargo area of
the shipper's transport vehicles. These items are charged for 70 Lb
of weight even though they do not weigh 70 Lb.
For ease of calculation, see the
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Shipping time = order processing time + shipping option you
have chosen on your order.
Please allow 1-2 weeks for standard delivery of most items
within the continental US. Domestic UPS takes 3-7
business working
days for delivery.
We can usually ship your order from our warehouse
or the warehouse of the manufacturer or supplier
within 1-3 working days of receipt of the order.
Fed Ex, UPS, US Postal Service, and the shipping departments of our suppliers
are not under our employ, and we cannot guarantee exact delivery.
Because the arrival time of your order is often dictated by conditions which are
out of our control,
we would rather err on the side of caution than promise
our customers what others may not be able to
do.
We will not normally be alarmed nor trace any
usual ground shipments
until at
least 2 weeks after shipping.
Express UPS shipments are guaranteed by UPS to arrive on schedule.
UPS Ground and USPS postal priority are not guaranteed by the shipper
to arrive on any special time schedule.
To find out how long UPS Ground Transportation usually takes from
Childrens Toy Box to you, go to
UPS Transit Time
and type in our Texas zip code: 78613. Add two working days
(after the first working day we receive the order) to the transit time.
That gives the order time to leave our warehouse.
While this is not a guarantee of delivery on that exact time
schedule it is usually fairly realistic.
If timing is critical, please specify Next Day, 2nd day or 3 day Select
delivery. Those items, obviously, will get special attention
and express handling from our order department to you.
See more details about shipping charges and
timing on rush orders.
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EXPRESS SHIPPING FOR ORDERS WITHIN CONTINENTAL U.S.
Need your order fast?
See UPS's definition of Express options/schedules below.
UPS Definition
of Rush / Express
Timing
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Aerosols cannot ship by air
|
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| Express Shipping Considerations |
UPS Next Day Air - End of Day Delivery
- Limited to Packages under 10 Lb only
- Add $31.00 to regular shipping
- Aerosols cannot ship by air
- Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
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UPS 2nd Day Air - End of Day Delivery
- Limited to Packages under 10 Lb only
- Add $14.00 to regular shipping
- Aerosols cannot ship by air
- Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
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UPS 3 Day Ground - End of Day Delivery
- Limited to Packages under 10 Lb only
- Add $11.00 to regular shipping
- Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
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- Express UPS shipments are guaranteed by UPS to arrive on schedule
- UPS Ground and USPS postal priority are not guaranteed by the shipper
to arrive at any special time schedule.
- To find out how long UPS Ground Transportation usually takes from
Childrens Toy Box to you, go to
UPS Transit Time
and type in our Texas zip code: 78613 Add two working days
(after the first working day we receive the order) to the transit time.
That gives the order time to leave our warehouse.
While this is not a guarantee of delivery on that exact time
schedule it is usually fairly realistic.
- Customers who provide Childrens Toy Box with valid e-mail addresses -
Orders shipped by UPS will receive automatic tracking number
verification (by e-mail to that address) upon leaving our warehouse.
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VACCINES WITHIN CONTINENTAL U.S.
Vaccines are not yet available. However, when they
are, the system is in place for getting them to you quickly and effectively.
To insure the safety of your vaccine delivery, they
must be shipped Overnight Air.
There is an additional charge for the vaccine portion of your order for this special
handling.
The rest of your order will be shipped standard UPS unless otherwise
stated.
Someone
must
be there to sign for the package.
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HOW WE DELIVER APO & U.S. TERRITORIES
Yes, we can ship to Alaska, Hawaii, and U.S. territories outside the
contiguous 48 states by U.S.Postal Service or Postal Priority where
possible. Additionally, sensitive to the plight of our
many troops in foreign countries, we can now
ship to APO or FPO addresses.
Most orders to Postal addresses ship by Priority mail.
However, some extra heavy or dense items may ship regular post
(i.e. foods or litter etc).
No tracking is provided by the U.S. Post Office,
which complicates the process. Although we anticipate few problems,
we can make no guarantees of adequate delivery.
Unfortunately, many of our distributors and suppliers will not ship by
U.S. Postal Service. Therefore, some items incur longer shipping time
as they must be shipped to our Texas warehouse before being sent to
these addresses.
Vaccine shipments are not available to outside U.S. 48, International or
APO/FPO customers.
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SHIPPING CHARGES TO APO & U.S. TERRITORIES
Shipping charges to APO and FPO addresses, Alaska, Hawaii, and U.S. Territories
are shown below.
Hi, AK, U.S. Territories, and APO/FPO Shipping
|
| $1.00 to $50.00 add
|
$7.95 plus $1.00/ Lb
|
| $50.01 to $75.00 add
|
$8.95 plus $1.00/ Lb
|
| $75.01 to $100.00 add
|
$9.95 plus $1.00/ Lb
|
| over $100 add
|
$10.95 plus $1.00/ Lb
|
Oversized, heavy and bulky items such as
cages, crates, beds, litter, foods,
cat furniture, bulk treats, and
items marked with this symbol 
are charged regular shipping as described above plus oversize charges
described below. |
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OVERSIZED ITEMS GOING TO APO & U.S. TERRITORIES
Handling charges are charged on oversized items - items marked with
asterix's
For ONE
add $4.00
For TWO
add $8.00
For THREE
add $12.00
For FOUR
add $85.00
to the regular APO/FPO, Ak, Hi, and territories shipping chart above.
Some items such as large pet beds, carriers, crates, cat furniture,
kennel equipment, large bird cages and other bulky or heavy
items are unable to ship by U.S. Post due to size restrictions, and can therefore,
not be shipped to these addresses. If you are in doubt,
ask
our
shipping department. We will need the item number,
item description, and the exact address where you would like it shipped.
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SHIPPING TIME TO APO & U.S. TERRITORIES
We can usually ship your order from our warehouse
within 12-48 hours of receipt of the order. However, most of our suppliers
will not ship by post.
Therefore, APO/FPO orders are usually shipped only
from the home location of Childrens Toy Box in Austin, Texas. This sometimes
occasions some delay in shipping while an item travels from its
original supplier to Texas FIRST and is then shipped to you.
The arrival time of your order is also dictated by conditions which are
out of our control.
We would rather err on the side of caution than promise
our customers what others may not be able to
do.
Usual U.S. Postal Priority timing should be calculated for all orders
outside the contiguous 48 states.
APO/FPO Post can take from 2-6 weeks to reach you.
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EXPRESS SHIPPING TO APO & U.S. TERRITORIES
There is no reasonably priced, faster way to ship to most of these addresses (including
APO/FPO addresses) than Postal Priority. Please do NOT request
UPS Rush shipping for orders to APO/FPO, Alaska, Hawaii, or US territory orders.
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APO/FPO SHIPPING RESTRICTIONS
Most APO/FPO addresses have the following general restrictions:
-
Packages may not exceed 70 lbs.
(Some zip codes have lower limits)
-
Packages may not exceed 130 inches in combined length and girth.
(This means if you have a package that is 100" in length and 40" when you measure
around it, you cannot send the item)
-
All packages must be sent via the U.S. Postal System.
The post office also requires companies or individuals to hand deliver
packages being sent to APO/FPO addresses. (This is one reason
why many merchants won't ship to APO/FPO addresses.)
-
Firearms, alcohol, perishable foodstuffs and certain hazardous
items also are restricted.
Each zip code may have an even more detailed list of the restrictions
for certain types of products.
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HOW TO PAY FOR INTERNATIONAL ORDERS
At this time, due to varying country restrictions, ChildresnToyBox is are unable to ship all products to all countries.
We rarely ship to South America, Eastern Europe, S.E. Asia.
We often ship to UK, Great Britain, Western Europe, Australia, Canada,
and other western countries.
If you are using a credit card, the exact name of the cardholder must
match the shipping address. In some cases, please be prepared to fax us a photo ID
(passport or driver's license picture) and a copy of the credit card as
well as a signed copy of the credit card receipt which we will first fax
to you.
All prices are in US funds. Some international orders can be shipped
using your credit card as payment. However, ChildrensToyBox reserves the right
to require direct bank transfer of funds in some situations.
(Wire transfers are fairly simple
and usually take 3-5 business days for the transfer to be accomplished)
Additionally, the intermediary bank charges $20.00 fees which are deducted
directly out of your transfer before it gets to our bank. In anticipation of that,
the extra $20.00 must be
added into your wire transfer in addition to any total for products,
shipping, and international handling charges.
Send payment in US funds payable to: Pet Expo
Bank of America
5725 Hwy 290 W
Austin, Texas 78704
Telephone:1-888-247-6262
Routing: 111000025
Account #:E-mail Childrenstoybox.com for account number
CURRENCY CONVERSION:
All prices are in US funds.
Use this handy
Currency Conversion Chart
to get a better idea of the value of your order in your own currency.
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HOW WE DELIVER INTERNATIONAL ORDERS
Every country is different, and each international order presents its own
challenges.
Most international orders will be shipped by UPS International. Canada is shipped by
United States Postal Service.
We will quote freight charges on your order before it is shipped.
We apply actual freight charges and also
additional handling fees
depending on the merchandise total of the order:
Shipping and delivery dates are not guaranteed. All prices, policies, shipping charges, and processing fees are subject to change without notice. All out-of-stock items will be canceled (no back-orders will ship and customers will be notified of this before shipping of the order). Items shipped incorrectly or damaged in shipment cannot be returned, and all warranties are through the manufacturer only.
We can not usually ship to South America, Latin America, Eastern Europe, S.E. Asia.
We frequently ship to Great Britain, Western Europe, Australia, and Canada.
(see sample shipping rates below)
For countries to which we find it impractical to ship: if you have an address within the US
where the items can be delivered for forwarding, we can send them there
for shipment to you by other means.
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INTERNATIONAL HANDLING CHARGES
-
The complexity of international shipping and international
monetary transfer requires that we charge a handling
fee to cover the cost of price & means investigation, special paper-work
and forms, and follow-up. Therefore all orders which are billed to or shipped
to international addresses will be assessed $10.00 in handling charges.
-
Orders under $50.00 - $100.00 usually cannot ship.
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ITEMS WHICH CANNOT SHIP INTERNATIONALLY
Some items are too large or too dangerous to ship economically
by air travel. Items such as petroleum based solvents or
aerosol cans cannot be shipped internationally. Flea chemicals cannot ship across our borders.
Large, heavy, or bulky items are
just not practical. The freight is simply too expensive. (Any item with an * in its description is too large for international shipping.)
We look at each individual order to determine feasibility.
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CUSTOMS, DUTIES, AND TARIFFS
Many countries impose tariffs and customs duties
on shipments from the United States. Any charges at the delivery
end are the responsibility of the receiving customer.
Additionally, some countries have restrictions on the type of goods
which can be legally imported. We try to keep abreast of limitations,
but it is not always possible. Any breach of import/export law which requires
the return of the goods to Childrens Toy Box will be the responsibility of the
receiving customer.
Upon return of the merchandise, a refund will be
credited to the customer, less 20% restocking charge and any
freight and handling charges.
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INTERNATIONAL SHIPPING CHARGES
Shipping is actual shipping charges,
FOB Austin, Texas or actual origination.
As a courtesy to Childrens Toy Box' International clients,
each international customer who places an order will be contacted
via e-mail with the exact shipping charges and asked to approve the
charges BEFORE the order is shipped.
No order is shipped without follow-up written approval from the
ordering customer.
Estimates of packages shipped by UPS Global Express
to popular International Destinations |
|
Destination |
3 Lb |
5 Lb |
10 Lb |
25 Lb |
|
Australia |
$36 |
$45 |
$66 |
$119 |
|
Austria |
$49 |
$60 |
$82 |
$135 |
|
Canada (USPS) |
$18 |
$21 |
$32 |
$66 |
|
France |
$28 |
$35 |
$47 |
$75 |
|
Germany |
$28 |
$35 |
$47 |
$75 |
|
Greece |
$49 |
$60 |
$82 |
$135 |
|
Hong Kong |
$28 |
$35 |
$47 |
$75 |
|
Israel |
$36 |
$45 |
$66 |
$119 |
|
Italy |
$28 |
$35 |
$47 |
$75 |
|
Japan |
$28 |
$35 |
$47 |
$75 |
|
Norway |
$49 |
$60 |
$82 |
$135 |
|
South Africa |
$69 |
$88 |
$130 |
$239 |
|
Switzerland |
$49 |
$60 |
$82 |
$135 |
|
Sweden |
$38 |
$47 |
$65 |
$106 |
|
United Kingdom |
$28 |
$35 |
$47 |
$75 |
|
United Arab Emirates |
$46 |
$57 |
$84 |
$152 |
The above estimates are not meant to be an exact
cost of shipping. We hope they will give you an approximate idea
before you place your order.
|
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SHIPPING OVERSIZED ITEMS INTERNATIONALLY
There are size (length and girth) restrictions as well as weight restrictions
on International mail. For this reason, heavy or large,
bulky items cannot be shipped by any reasonable means. We suggest packages no
more than 1-7 Lbs.(Any item with an * in its description is too large for international shipping.)
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INTERNATIONAL SHIPPING TIME
Because of the complexity of international shipping, it is hard to give
general guidelines about timing of shipping.
Shipping and delivery dates are not guaranteed.
Some countries can only
receive shipments by UPS or FED EX overnight.
We can usually ship your order from our warehouse
within 12-48 hours of receipt of your approvalof the charges. However, most of our suppliers
either will not ship internationally at all or ship only in the most
expensive manner. Therefore, international items are usually shipped only
from the home location of Childrens Toy Box in Austin, Texas. This sometimes
occasions a short delay in shipping while an item travels from its
original supplier to Texas FIRST and is then shipped to you.
Most of our international shipments travel by UPS International
which takes from 5-7 days. Sometimes Customs delays the package arrival
on your end.
The arrival time of your order is dictated by other conditions which are
out of our control.
We would rather err on the side of caution than promise
our customers what others may not be able to do.
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INTERNATIONAL EXPRESS SHIPPING
Need your order fast?
We already utilize the fastest practical method of shipping.
To make servicing International orders practical, we will not
ship by custom means.
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INTERNATIONAL PRODUCT WARRANTIES
International customers must work directly with manufacturers for defective
merchandise. Should the need arise, ChildrensToyBox will be glad to give
Manufacturer contact information via e-mail to international customers who
need it. Under no circumstances, and at no time will ChildrensToyBox be responsible for
return shipping charges, replacement, or repair or any item shipped internationally which is found to be defective.
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VACCINES CANNOT SHIP INTERNATIONALLY
Customer Service at ChildrensToyBox.com
CONTACT US DIRECTLY
ChildrensToyBox.com can be reached at 1-512-691-9401.
Our sales associates will gladly take take your order by telephone
Monday through Thursday 10:00am-5:00pm & Fri :00am - 5:00pm United States CST.
LOOKING FOR AN UNLISTED ITEM?
If you are looking for a particular product which you don't see in our
catalogue, ask by e-mail, 24 hours a day. We'd love to hear from you, and
we will reply as quickly as possible.
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NEED MORE PRODUCT INFORMATION?
If you need more details about a listed item before you can place
your order, a knowledgable and helpful sales associate
will be delighted to help you Monday through Thursday 10:00am-5:00pm & Fri :00am
- 5:00pm United States CST.
You may call
However, we are sometimes overwhelmed with the volume of inquiries,
or we may not be able to give you details without some research,
in which case our sales associates will refer you to our
E-mail Research Department.
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NEED LARGE ITEM SHIPPING DETAILS?
To obtain a shipping quote on large or motor-freighted items prior to
placing your order, please send the item numbers and your exact shipping
address. We can research the cost and give you more
exact information.
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NEED TO RETURN AN ITEM?
We hope you'll be happy with each an every item you
purchase from us. However, if for any reason you wish to return an item,
we'd like it to be as hassle-free as possible.
See our Guarantee, Warranty & Return information
for details. If you wish to check the status of an item you have already returned
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NEED TO CHANGE AN ORDER THAT HAS ALREADY BEEN PLACED?
Changes will be effected if they are processed before shipping time on the
day of the order. Our sales staff will be delighted to help change information
on your order Monday through Thursday 10:00am-5:00pm & Fri :00am - 5:00pm United
States CST.
You may call
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NEED TO CHECK THE STATUS OF YOUR ORDER OR YOUR RETURN?
If you got an ORDER NUMBER, we got the order
If you placed your order directly via the order cart
on our site, you should have viewed a
page which detailed your order (including any shipping and handling charges)
and which also gave you your ORDER NUMBER.
If you did NOT get an order number
If, at the end of your on-line transaction, you received any
message other than your ORDER NUMBER, (such as ORDER CART EMPTY)
or you did NOT get an order number, your transaction may not have gone
through. We download orders systematically during our business hours.
If there is a question about whether your order went
through, e-mail us and we will track it. If it did NOT get
to us, we'll let you know. In that case, you may need
to place the order by telephone (1-512-691-9401)
Have you checked your e-mail for a contact from UPS or a message
for us?
If your correct e-mail address was on your order, you should
have gotten an e-mail response from UPS within 1-3 business days.
We provide you with your UPS tracking number so that you are aware
that
your order has shipped and so that you may track its progress
via UPS's Tracking Systems.
Has it been more than 2 weeks since your order was placed?
If it has been more than two weeks since your order was placed
and you have heard nothing, please e-mail, as we may need to
institute a search for your order.
About Childrens Toy Box
Interested, educated, excited children are the future of our
country and our world. Our Company's mission is to offer the highest
quality and most conscientiously researched children's products to our
customers (their parents, grandparents, and teachers)
and to make shopping for those products a pleasure.
Virtual Childrens Toy Box.com is a living, growing
project. Even though some areas are still under construction, there's a
lot to be said about the departments that are now open and the great
future we envision.
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Childrens-Toy-Box.com
Fullfillment by Discount Shop4Network LLC
Customer Service Phone: 512-691-9401(Mon-Thurs 10-5 & Fri 10-2 CST)
FAX..(512) 292-7957
Mailing Address: 202 Walton Way Suite 192 #228
Cedar Park, Tx 78613
E-mail Childrens-Toy-Box.com
©: Copyright 1996-2008 by Childrens-Toy-Box.com . All Rights Reserved.
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ChildrensToyBox offers free UPS ground shipping to destinations within the continental US on items designated by the small yellow and red notation (at left).
have oversized shipping costs and will automatically calculate their shipping charges in the order cart if you have entered your address in the cart.
such as Large Bird Cage or
Domestic Ordering